Frequently Asked Questions
Find answers to the most common questions about LetsCloud services.
Billing & Payments
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and bank transfers for enterprise accounts.
Q: How does billing work?
A: Services are billed monthly in advance. You'll receive an invoice 3 days before your billing date.
Q: Can I get a refund?
A: Yes, we offer a 30-day money-back guarantee for new customers.
Technical Support
Q: What support do you provide?
A: We offer 24/7 technical support via:
- Live chat
- Support tickets
- Phone support (enterprise plans)
- Community forums
Q: Do you provide server management?
A: We offer optional managed services for an additional fee.
Server Management
Q: Can I upgrade my server resources?
A: Yes, you can upgrade CPU, RAM, and storage at any time.
Q: Do you provide backups?
A: Automatic daily backups are included with all plans.
Q: What about DDoS protection?
A: All servers include basic DDoS protection. Enhanced protection is available.
Getting Help
If you don't find your answer here, please contact our support team.
